Improving Speech Therapists' Compliance to Standardised Electronic Meal Ordering System (EMOS) Comments
Care Process & Redesign
Technology
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2020
Increase Speech Therapists’ compliance to 90% for standardized EMOS comments. Standardized EMOS comments improved patient safety and reduced risks for dysphagic patients.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Technology, Training ＆ Education, Value Based Care, Safe Care, Adherence Rate, Risk Management, Preventive Approach, Digitalisation, Digital Platforms, Education Platform, Learning Management, Virtual Learning Platform, Learning Theories ＆ Framework, Team Based Learning
About this Content
Aims
Increase Speech Therapists’ compliance to 90% for standardized EMOS comments.
Background
Incorrect EMOS comments confused staff, risking aspiration pneumonia for dysphagic patients.
Methods
Conducted education sessions, monthly audits, feedback, and provided reference sheets.
Results
Compliance increased to 92.3% (Feb–May 2020); random formatting errors reduced.
Conclusion
Standardized EMOS comments improved patient safety and reduced risks for dysphagic patients.
Lessons Learnt
Education, feedback, and resource materials were critical for improving and sustaining compliance.
Keywords
EMOS Compliance, Dysphagia, Speech Therapy, Patient Safety, Standardized Comments
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Speech Therapy, Nutrition ＆ Dietetics |
Project Lead(s) | Chang Huey Fang |
Project Member(s) | Wendy Sim |
Connect with this contributor!
Chang Huey Fang - huey_fang_chang@nuhs.edu.sg
Project Attachment
C_230_NTFGH_QM_2020_Improving_Speech_Therapists_Compliance_to_Standardised_EMOS_Comments.pdf