Improving Slot Utilisation at A42 Psychology Clinic
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Increase psychology therapy slot utilization to 75% by June 2021. Interventions successfully improved slot utilization and reduced no-show rates.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Access To Care, Waiting Time, Value Based Care, Utilisation
About this Content
Aims
Increase psychology therapy slot utilization to 75% by June 2021.
Background
Utilization was only 59% (Nov 2020–Jan 2021), leading to 356 unutilized slots and long patient wait times.
Methods
Implemented discharge policies, standardized communications, and a Short Notice List for cancellations.
Results
Utilization rate improved to 70.7% (July 2021); no-show rates decreased from 29.6% to 25.7%.
Conclusion
Interventions successfully improved slot utilization and reduced no-show rates.
Lessons Learnt
Identifying and monitoring processes is essential; sustainability requires collaboration from all stakeholders.
Keywords
Slot Utilization, No-Show Rates, Short Notice List, Psychology Clinic, Resource Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Psychology |
Project Lead(s) | Russell Yoong |
Project Member(s) | Quek Shin Yi |
Connect with this contributor!
Russell Yoong - russell_yoong@nuhs.edu.sg
Project Attachment
C_215_NTFGH_QM_2021_Improving_Slot_Utilisation_at_A42_Psychology_Clinic_LS_290722.pdf