Improving Safety Around Emergency Department (ED) Ambulance Bay
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
To enhance safety around the ED ambulance bay and maintain zero injury or fatality rates along the walkway. The improvements ensured a safer environment for all users of the ED ambulance bay walkway.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Build Environment, Facilities Management Improvements, Value Based Care, Safe Care, Risk Management, Preventive Approach
About this Content
Aims
To enhance safety around the ED ambulance bay and maintain zero injury or fatality rates along the walkway.
Background
Near misses in the ambulance bay posed risks to visitors and staff due to poor design and visibility issues.
Methods
Installed reflective bollards, added cautionary floor prints, replaced planters to reduce pooling, and implemented clear signage.
Results
Maintained zero injury rates; improved safety awareness and reduced near misses.
Conclusion
The improvements ensured a safer environment for all users of the ED ambulance bay walkway.
Lessons Learnt
Creative solutions can overcome design and regulatory challenges to improve safety effectively.
Keywords
Safety, Ambulance Bay, Facilities Design
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Emergency Medicine |
Project Lead(s) | Desmond Koh |
Project Member(s) | Joyce Loke |
Connect with this contributor!
Desmond Koh - koh_tze_hock@nuhs.edu.sg
Project Attachment
C132_NTFGH_QM_2019_Improving_Safety_Around_ED_Ambulance_Bay_LS_250322.pdf