Improving Room PSA Productivity through Team Based approach
Project Categories
Organisational Leadership
Workforce Transformation
Platform
National University Health System Quality Improvement
Cluster
National University Health System
31 December 2022
Develop and implement a team-based approach for PSAs to optimize patient value activities, reduce burnout, and improve. A successful pilot with plans for broader implementation and refinement.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Organisational Leadership, Job Redesign, Workforce Performance, Workforce Productivity, Workforce Sustainability, Multi-Disciplinary, Human Resource, Staff Wellbeing
About this Content
Aims
Develop and implement a team-based approach for PSAs to optimize patient value activities, reduce burnout, and improve satisfaction.
Background
Increased patient load and additional duties led to PSA burnout and inefficiencies.
Methods
Cross-trained PSAs, implemented team-based support, and redesigned workflows.
Results
Improved PSA efficiency; decreased burnout risk in some categories; slight reduction in satisfaction scores.
Conclusion
A successful pilot with plans for broader implementation and refinement.
Lessons Learnt
Team-based approaches and role clarity are key to reducing errors and increasing productivity.
Keywords
PSA Productivity, Team-Based Learning, Burnout Reduction, Workforce Sustainability
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Patient Service Associate |
Project Lead(s) | Adeline Tan Hui Shan |
Project Member(s) | Sim Siew Ngoh |
Connect with this contributor!
Adeline Tan Hui Shan - adeline_hs_tan@juronghealth.com.sg
Project Attachment
C_307_NTFGH_QM_2022_Improving_Room_PSA_Productivity_through_Team_Based_approach.pdf