Improving Room PSA Productivity through Team Based approach
Organisational Leadership
Workforce Transformation
National University Health System Quality Improvement
National University Health System
31 December 2022
Develop and implement a team-based approach for PSAs to optimize patient value activities, reduce burnout, and improve. A successful pilot with plans for broader implementation and refinement.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Organisational Leadership, Job Redesign, Workforce Performance, Workforce Productivity, Workforce Sustainability, Multi-Disciplinary, Human Resource, Staff Wellbeing
About this Content
Aims
Develop and implement a team-based approach for PSAs to optimize patient value activities, reduce burnout, and improve satisfaction.
Background
Increased patient load and additional duties led to PSA burnout and inefficiencies.
Methods
Cross-trained PSAs, implemented team-based support, and redesigned workflows.
Results
Improved PSA efficiency; decreased burnout risk in some categories; slight reduction in satisfaction scores.
Conclusion
A successful pilot with plans for broader implementation and refinement.
Lessons Learnt
Team-based approaches and role clarity are key to reducing errors and increasing productivity.
Keywords
PSA Productivity, Team-Based Learning, Burnout Reduction, Workforce Sustainability
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Patient Service Associate |
Project Lead(s) | Adeline Tan Hui Shan |
Project Member(s) | Sim Siew Ngoh |
Connect with this contributor!
Adeline Tan Hui Shan - adeline_hs_tan@juronghealth.com.sg
Project Attachment
C_307_NTFGH_QM_2022_Improving_Room_PSA_Productivity_through_Team_Based_approach.pdf