Improving Quality of Life of Residents through Care Connector Programme
Care Continuum
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Improve the EQ-5D-3L score of residents aged 60-69 by 10% within one year of enrolment. Connecting residents to trusted Care Connectors and resources improved their quality of life.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Continuum, Care Process ＆ Redesign, Quality Of Life, Value Based Care, Patient Reported Outcome Measures, Preventive Care, Community Health, Public Awareness, Health Promotion
About this Content
Aims
Improve the EQ-5D-3L score of residents aged 60-69 by 10% within one year of enrolment.
Background
Care Connector participants had EQ-5D-3L scores 16% lower than the Singapore norm at baseline.
Methods
Engaged residents, administered health/social resource checklists, and connected them to appropriate services.
Results
Average EQ-5D-3L score improved by 13% (from 0.79 to 0.89); exceeded the 10% target.
Conclusion
Connecting residents to trusted Care Connectors and resources improved their quality of life.
Lessons Learnt
Trust-building, teamwork, and collaboration with community partners were critical for success.
Keywords
Quality of Life, Care Connector, EQ-5D-3L, Community Care, Social Support
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Jesslyn Chong |
Project Member(s) | R Abarna |
Connect with this contributor!
R Abarna - R_Abarna@nuhs.edu.sg
Project Attachment
C_243_NTFGH_QM_2020_Improving_Quality_of_Life_of_Residents_through_Care_Connector_Prog.pdf