Improving productivity of off-road driving assessments
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Increase productivity of driving rehabilitation therapists by 33% (patients per week). Streamlined workflows increased efficiency, productivity, and patient satisfaction.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Value Based Care, Patient Reported Experience Measures, Patient Satisfaction, Time Saving, Access To Care, Waiting Time
About this Content
Aims
Increase productivity of driving rehabilitation therapists by 33% (patients per week).
Background
Long assessment times (1+ hour) caused delays, reducing the number of patients seen and increasing wait times.
Methods
Streamlined workflows: replaced visual perceptual tests with iPad app, reduced cognitive tests, and direct EPIC documentation.
Results
Productivity improved by 33% (3 to 4 patients/day); lead time reduced from 3 weeks to 2 weeks.
Conclusion
Streamlined workflows increased efficiency, productivity, and patient satisfaction.
Lessons Learnt
Technology (iPad app) and process redesign reduced inefficiencies while enhancing patient experience.
Keywords
Driving Assessment, Productivity, iPad Technology, Process Redesign, Rehabilitation Therapy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Rehabilitation Therapy |
Project Lead(s) | Natalie Ng |
Project Member(s) | Josephine Tan |
Connect with this contributor!
Natalie Ng - natalie_ng@nuhs.edu.sg
Project Attachment
C_228_JCH_QM_2020_Improving_Productivity_Of_Off_Road_Driving_Assessments.pdf