Improving Productivity of JCH OT by Reducing Time Taken for Initial Assessment Documentation
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce documentation time for initial assessments to a median of 15 minutes and achieve 100% usage of the official. The new smart-phrase template improved documentation time and compliance, with positive feedback from staff.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Productivity, Time Saving
About this Content
Aims
Reduce documentation time for initial assessments to a median of 15 minutes and achieve 100% usage of the official smart-phrase.
Background
The outdated smart-phrase for initial assessment documentation led to inefficiencies and time-consuming processes.
Methods
Created and implemented a new smart-phrase template for standardized documentation, conducted staff training, and collected feedback.
Results
Reduced documentation time from 82 minutes to 12.5 minutes, with 100% compliance in using the official smart-phrase.
Conclusion
The new smart-phrase template improved documentation time and compliance, with positive feedback from staff.
Lessons Learnt
Streamlining documentation and adopting standardized processes significantly improve productivity and efficiency.
Keywords
Smart-Phrase, Documentation, Productivity, Time-Saving, Occupational Therapy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators, Occupational Therapy |
Project Lead(s) | Lau Yi Yin |
Project Member(s) | Lilian Lim |
Connect with this contributor!
Lau Yi Yin - yi_yin_lau@nuhs.edu.sg