Improving Process of COVID19 Test Ordering and Resulting (External Operations)
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Reduce time for data entry and errors to make results available in NEHR/COVID Test Registry. Replacing manual data entry with automation ensured faster, more reliable COVID-19 test reporting.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digital Platforms, Digital Health, Data Management, Automation, Quality Improvement, Workflow Redesign, Productivity, Manhour Saving
About this Content
Aims
Reduce time for data entry and errors to make results available in NEHR/COVID Test Registry.
Background
Manual data entry for COVID-19 test results caused delays and errors during external operations.
Methods
Enabled mass upload of patient data using Excel files, interfaced with systems for automated lab orders.
Results
Saved 923.4 hours annually (55,404 mins); eliminated data errors (0% error rate) for 9,234 specimens.
Conclusion
Replacing manual data entry with automation ensured faster, more reliable COVID-19 test reporting.
Lessons Learnt
Automation significantly improved efficiency, reduced errors, and enabled accurate result processing.
Additional Information
Merit Award (Operations Category), SHM Conference 2021.
Keywords
Automation, COVID-19, Data Entry, Process Improvement, Efficiency, NEHR
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Epidemiology, Healthcare Administrators |
Project Lead(s) | Chin Lee Lian |
Project Member(s) | Ngan Im Swan |
Connect with this contributor!
Chen Shihong - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
464_CGH_SHM_2021_Improving_Process_of_COVID19_Test_Ordering_Resulting_CMBD.pdf