Improving patient care delivery through streamlining and standardising processes at an outpatient Day Rehabilitation Centre
Care Process & Redesign
Workforce Transformation
AIC Excellence Award
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2017
Streamline work processes, delegate tasks to Therapy Assistants (TAs), and reduce inefficiencies. Improved patient care quality, reduced non-value-added work, and enhanced job satisfaction.
Year Submitted: 2017
Published Date: 31 December 2017
Tags: Care Process ＆ Redesign, Workforce Transformation, Quality Improvement, Productivity, Workflow Redesign, Day Care, Rehabilitative Care, Job Redesign
About this Content
Aims
Streamline work processes, delegate tasks to Therapy Assistants (TAs), and reduce inefficiencies.
Background
Rising demand for rehabilitation required improved workflows for therapy staff and assistants.
Methods
Lean methodology, value stream mapping (VSM), Gemba walk, Spaghetti mapping, and job redesign.
Results
Reduced motion waste by 20%, waiting time by 20%, and optimized task allocation to Therapy Assistants.
Conclusion
Improved patient care quality, reduced non-value-added work, and enhanced job satisfaction.
Lessons Learnt
Reviewed work processes, standardized workflows, and empowered TAs to improve productivity.
Additional Information
Poster presentation at IHI International in London; received Team Winner Award.
Keywords
Workflow Redesign, Lean, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | St. Andrew Community Hospital |
Platform(s) | AIC Excellence Award |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Physiotherapy, Occupational Therapy, Patient Service Associate |
Project Lead(s) | Loh Wei Chin, Pang Li Chin |
Project Member(s) | JY Chui |
Connect with this contributor!
Loh Wei Chin - weichin_loh@sach.org.sg
Pang Li Chin - lichin_pang@sach.org.sg