Improving operational efficiency of scanning of medical records with Robotic Process Automation (RPA)
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To improve the digitization efficiency of medical records by 50% using RPA. Automated workflows have enhanced efficiency and accuracy, benefiting both staff and processes.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Robotics Process Automation, Productivity, Time Saving, Cost Saving, Quality Improvement, Workflow Redesign
About this Content
Aims
To improve the digitization efficiency of medical records by 50% using RPA.
Background
High manual workload in document scanning led to inefficiency and delays in information access.
Methods
Applied AI-powered RPA for document indexing and classification, reducing manual errors and processing time.
Results
Productivity improved by 2–5 times across stages, with accuracy increasing from 67% to 86.5% over three months.
Conclusion
Automated workflows have enhanced efficiency and accuracy, benefiting both staff and processes.
Lessons Learnt
Effective change management and staff training are vital for successful RPA adoption.
Additional Information
Piloted across HIMS; feasibility study for broader RPA deployment at SingHealth level underway.
Keywords
RPA, Productivity, Health Information Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sally Oh |
Project Member(s) | Lee Worn Jiun |
Connect with this contributor!
Sally Oh - sally.oh.ll@kkh.com.sg
Project Attachment
C_681_KKH_NHIP_2022_Improving_operational_efficiency_of_scanning_of_medical_records_with_RPA.pdf