Improving Operational Efficiency in Asian Nursing Scholars (ANS) Administration
Care Process & Redesign
Environmental Sustainability
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Streamline processes for Asian Nursing Scholars administration and reduce resource usage. Transitioning to digital reduced workload and empowered administrative teams to focus on quality improvements.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Environmental Sustainability, Quality Improvement, Workflow Redesign, Operational Management, Paper Waste, Productivity, Manhour Saving, Digitalisation, Digitisation, Financial Management
About this Content
Aims
Streamline processes for Asian Nursing Scholars administration and reduce resource usage.
Background
Administrative inefficiencies in handling nursing scholars led to duplication and manual work stress.
Methods
Implemented automation for claims processing and transitioned from paper files to electronic files.
Results
Reduced 95% of claim invoices processed and saved over 3 man-days annually. Achieved full paperless operation.
Conclusion
Transitioning to digital reduced workload and empowered administrative teams to focus on quality improvements.
Lessons Learnt
Automation and reduced duplication improved staff morale and operational efficiency significantly.
Keywords
Nursing, Scholarship Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore Health Services, SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lynn Chen |
Project Member(s) | Nicolli Chan |
Connect with this contributor!
Lynn Chen - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_81_SingHealth_SHM_2018_Improving_Operational_Efficiency_in_Asian_Nursing_Scholars_ANS_Admin.pdf