Improving Medical Report Turnaround Time
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Improve percentage of medical reports processed within 21 days by 10% within 3 months. Process improvements reduced delays, meeting service standards and improving satisfaction.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Time Saving, Turnaround Time
About this Content
Aims
Improve percentage of medical reports processed within 21 days by 10% within 3 months.
Background
Delays in processing medical reports impacted continuity of care, claims, and legal processes.
Methods
Value stream mapping identified inefficiencies; solutions included simplified workflows.
Results
Turnaround time improved by 11.02%, meeting targets within 3 months.
Conclusion
Process improvements reduced delays, meeting service standards and improving satisfaction.
Lessons Learnt
Streamlined workflows and collaboration between departments increased productivity.
Keywords
Medical Report, Workflow Redesign, Turnaround Time, Process Improvement, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Worn Jiun |
Project Member(s) | Charrissa Chew |
Connect with this contributor!
Lee Worn Jiun - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_110_KKH_SHM_2018_Improving_Medical_Report_Turnaround_Time.pdf