Improving Meals End-to-End Process
Care Continuum
Care Process & Redesign
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2024
Ensure the right meal is served safely and correctly to residents, serve meals in a timely manner, and provide nutritious. Sustainability involves improving staff adoption through training posters, gathering feedback for process refinement, and optimizing.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Continuum, Care Process ＆ Redesign, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care, Quality Improvement, Workflow Redesign
About this Content
Aims
Ensure the right meal is served safely and correctly to residents, serve meals in a timely manner, and provide nutritious meals following the International Dysphagia Diets Standardisation Initiative (IDDSI) framework.
Background
Lentor Health MacPherson Nursing Home started in August 2023. Establishing a standardized meal service routine was identified as crucial for new staff unfamiliar with local nursing practices.
Methods
The project used the A3 thinking framework and Plan-Do-Study-Act methodology to improve food distribution. A Chef Partnership Programme was integrated for menu planning, food preparation, and cooking methods. Simulation exercises helped refine workflows and job instructions for new staff.
Results
No choking incidents have occurred. Meals are served correctly and meal preparation to completion time has been reduced to 45-60 minutes.
Conclusion
Sustainability involves improving staff adoption through training posters, gathering feedback for process refinement, and optimizing workflow using Autonomous Mobile Robots (AMR) in meal distribution.
Lessons Learnt
Standardized work processes help new staff integrate into ward routines efficiently and ensure job ownership among staff.
Keywords
Meal services, Food nutrition, Food safety, Meal standardization, Meal planning, Food preparation, Cooking methods, Chef Partnership Programme, Kitchen workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Lentor Health Nursing Home |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Allied Health, Nursing |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Thin Nwe Soe |
Project Member(s) | Angie Ng |
Connect with this contributor!
Alycia Chua Hui Ling - alycia.chua@lentorhealth.com