Improving Interdisciplinary Psychological Assessment in Migrant Workers (The IPAMS project)
Care Continuum
Care Process & Redesign
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Increase the proportion of frontline staff assessing psychological distress and improve their skills from <70% to 90%. Improved mental health assessment and workflow implementation positively impacted staff and patients.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Continuum, Care Process ＆ Redesign, Workforce Transformation, Population Health, Mental Health, Preventive Care, Health Promotion, Quality Improvement, Workflow Redesign, Job Redesign, Upskilling, Inter-Disciplinary
About this Content
Aims
Increase the proportion of frontline staff assessing psychological distress and improve their skills from <70% to 90%.
Background
Migrant workers faced heightened psychological distress due to social determinants exacerbated by the COVID-19 pandemic.
Methods
Implementation of a mental health assessment workflow and multilingual questionnaires. Staff training sessions.
Results
Routine mental health assessment and staff familiarity improved to 84% and 82%, respectively. Positive patient feedback and no psychological crises.
Conclusion
Improved mental health assessment and workflow implementation positively impacted staff and patients. Plans for sustainability established.
Lessons Learnt
Sustainable and low-cost interventions can effectively address psychological health gaps among vulnerable populations.
Additional Information
Singapore Healthcare Management Congress 2022 – 2nd Prize (Patient Experience category)
Keywords
Mental Health, Well-being, Psychological Stress, Distress, Mental Health Assessment, Surveys, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Community Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Psychology, Medical Social Workers |
Project Lead(s) | Gabriel Gerard Yee Wenjun |
Project Member(s) | Ch’ng Wan Xing Michelle |
Connect with this contributor!
Gabriel Gerard Yee Wenjun - singaporehealthcaremanagement@singhealth.com.sg