Improving ICU/HD patient’s experience through the implementation of the engagement trolley
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Improve ICU/HD patients’ mood and reduce boredom through varied engagement materials. The Engagement Trolley successfully enhanced ICU/HD patient experience, reducing boredom.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Value Based Care, Patient Satisfaction, Quality Improvement, Design Thinking
About this Content
Aims
Improve ICU/HD patients’ mood and reduce boredom through varied engagement materials.
Background
ICU/HD patients experience high boredom and anxiety due to isolation, leading to poorer outcomes.
Methods
Created an Engagement Trolley with items sourced through donations; tracked usage and patient feedback.
Results
85% of patients reported reduced boredom; radios were the most preferred resource.
Conclusion
The Engagement Trolley successfully enhanced ICU/HD patient experience, reducing boredom.
Lessons Learnt
Continuous feedback and evaluation ensured solutions were tailored to patient preferences.
Keywords
ICU Engagement, Boredom Reduction, Patient Experience, Psychological Well-being
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Alaine Teu Pu Yin |
Project Member(s) | Xanthe Chin |
Connect with this contributor!
Alaine Teu Pu Yin - alaine_teu_pu_yin@nuhs.edu.sg