Improving flow of MSS Forms in Medicine, Cardiology, Geriatrics and Diabetes
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2022
Reduce unreturned MSS form feedback by 50% and missing forms to 0 by Dec 2021. Digital solutions should be pursued for sustained improvements and data safety.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Job Effectiveness, Workflow Redesign, Productivity, Digitalisation, Digitisation, Automation
About this Content
Aims
Reduce unreturned MSS form feedback by 50% and missing forms to 0 by Dec 2021.
Background
MSS forms were frequently lost or unreturned, leading to treatment delays and PDPA risks.
Methods
Implemented standardized workflows, monitoring sheets, and digital solutions for long-term efficiency.
Results
Feedback reduced by 67%; missing forms reduced to 0/month; improved clinic efficiency.
Conclusion
Digital solutions should be pursued for sustained improvements and data safety.
Lessons Learnt
Clear workflows and standardized procedures improve efficiency and reduce errors.
Keywords
MSS Forms, Workflow Efficiency, Standardization, Digitalization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Medical |
Applicable Specialty or Discipline | Patient Service Associate, Healthcare Administrators |
Project Lead(s) | Chay Yu Xuan |
Project Member(s) | Lynn Chen |
Connect with this contributor!
Chay Yu Xuan - yu_xuan_chay@nuhs.edu.sg