Improving First Visit Attendance for Patients Referred from Medical Oncology Clinic to Palliative Medicine Clinic
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2023
To improve the first visit attendance percentage (FVAP) for patients referred from Medical Oncology Clinic to Palliative. Improved workflows and patient engagement strategies enhance attendance and clinic efficiency.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Referral Rate, Workflow Redesign, Design Thinking, Quality Improvement, Lean Methodology
About this Content
Aims
To improve the first visit attendance percentage (FVAP) for patients referred from Medical Oncology Clinic to Palliative Medicine Clinic from 65% to 100% within six months.
Background
Low attendance for palliative care consultations led to suboptimal management of oncology patients.
Methods
Education materials, standardized scripts, and improved follow-up calls
Results
FVAP improved from 68% to 76%, resulting in fewer missed slots and manhour savings of $11,512.80 annually.
Conclusion
Improved workflows and patient engagement strategies enhance attendance and clinic efficiency.
Lessons Learnt
Systematic pre-clinic education enhances patient understanding and attendance rates.
Additional Information
NHG Quality Day 2022: Junior Medical Doctors Merit Award
Keywords
Referral Rate, Pre-Clinic Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | NA |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Palliative Medicine |
Project Lead(s) | Ang Shih-Ling, Yee Choon Meng |
Project Member(s) | Siti Mariam Binte Jailani |
Connect with this contributor!
Dr Ang Shih-Ling - shihling_ang@ttsh.com.sg
Project Attachment
C_534_TTSH_Quality_Day_2022_Improving_First_Visit_Attendance_for_Patients_Refe.pdf