Improving Enrolment of Residents to The Care Connector Service and Care Connector Morale
Care Continuum
National University Health System Quality Improvement
National University Health System
31 December 2022
Increase enrollment rate to 70% monthly by March 2022. Scalable outreach model enabled high participation and boosted staff morale.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Continuum, Preventive Care, Community Health
About this Content
Aims
Increase enrollment rate to 70% monthly by March 2022.
Background
COVID-19 restrictions hindered community outreach, reducing CC service enrollment.
Methods
Door-to-door outreach, partnerships with AACs, and incentivizing participation.
Results
Enrollment improved to 70% target monthly by project end.
Conclusion
Scalable outreach model enabled high participation and boosted staff morale.
Lessons Learnt
Empowering staff and fostering community partnerships were key to success.
Keywords
Care Connector Service, Community Engagement, Preventive Health
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Jesslyn Chong |
Project Member(s) | Lee Hee Hoon |
Connect with this contributor!
Chee Jia Yi - jia_yi_chee@nuhs.edu.sg