Improving Compliance to 2 Patient identifiers
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2022
Decrease IRIS incidents due to non-compliance to 2 patient identifiers by 50% (from 5 to 3 every 2 months). Sustained compliance improvements demonstrate the effectiveness of multifaceted interventions.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Value Based Care, Safe Care, Adherence Rate, Quality Improvement, Lean Methodology
About this Content
Aims
Decrease IRIS incidents due to non-compliance to 2 patient identifiers by 50% (from 5 to 3 every 2 months).
Background
Non-compliance in ED caused errors (e.g., mislabeled specimens), delaying treatment and increasing costs.
Methods
Introduced visual reminders, standardized workflows, regular broadcasts, and punitive actions for repeated errors.
Results
Achieved a reduction to 3.8 incidents every 2 months; gradual compliance improvements over cycles.
Conclusion
Sustained compliance improvements demonstrate the effectiveness of multifaceted interventions.
Lessons Learnt
Finding root causes and iterative PDSA cycles were essential for achieving compliance.
Keywords
Patient Identifiers, IRIS, Standardization, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Healthcare Administrators, Emergency Medicine |
Project Lead(s) | Carmen Goh |
Project Member(s) | Lee Yin Fei |
Connect with this contributor!
Dr. Carmen Goh - carmen_goh@nuhs.edu.sg
Project Attachment
C_290_NTFGH_QM_2022_Improving_Compliance_to_2_Patient_identifiers.pdf