Improving and Standardising the Work Process of Performing POCT Glucose in Ward B5
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2022
Standardize the process for staff performing POCT glucose checks to reduce unnecessary tests. Structured workflows significantly reduced errors and improved efficiency for POCT glucose checks.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Value Based Care, Safe Care, Adherence Rate, Quality Improvement, Job Effectiveness
About this Content
Aims
Standardize the process for staff performing POCT glucose checks to reduce unnecessary tests.
Background
Inconsistent practices caused unnecessary POCT glucose checks, increasing workload and errors.
Methods
Introduced NGEMR-based worklists, trained staff, and implemented structured workflows using phlebotomy trolleys.
Results
Unnecessary checks eliminated; compliance rate improved to 100%; positive feedback from staff.
Conclusion
Structured workflows significantly reduced errors and improved efficiency for POCT glucose checks.
Lessons Learnt
Training and user-friendly tools are essential for ensuring compliance and efficiency.
Keywords
POCT Glucose, NGEMR, Workflow Standardization, Error Reduction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Goh Siow Fong |
Project Member(s) | Fauziah Jabil |
Connect with this contributor!
Ye Huizhen - ye_huizhen@nuhs.edu.sg