Improving and Standardising the Process of Managing Discharged Patients’ Leftover Belongings
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Standardize the process for managing discharged patients' leftover belongings and reduce dissatisfaction and time spent by. A standardized, cost-free process was implemented successfully, improving patient and staff experiences.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Inpatient Care
About this Content
Aims
Standardize the process for managing discharged patients' leftover belongings and reduce dissatisfaction and time spent by nurses.
Background
Patients frequently left belongings behind upon discharge, creating inconsistent management practices and patient dissatisfaction.
Methods
Standardized scripts for communication, designated storage locations, and NIC file updates for tracking belongings.
Results
Reduced follow-up instances, clearer processes for all staff, and positive feedback on systematic management.
Conclusion
A standardized, cost-free process was implemented successfully, improving patient and staff experiences.
Lessons Learnt
Clear communication and structured processes are essential for improving operational consistency.
Keywords
Patient, Belongings, Leftover, Discharge, Collection, Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Teo Shin Yun |
Project Member(s) | Fauziah Jabil |
Connect with this contributor!
Teo Shin Yun - teo_shin_yun@nuhs.edu.sg