Improving Admission And Discharge Turnaround Time (TAT) In Jurong Community Hospital (JCH)
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2018
Improve Turnaround Time (TAT) for admissions and discharges, and upskill manpower. Improved workflows and collaboration with NTFGH optimized patient care and productivity.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Training ＆ Education, Value Based Care, Productivity, Access To Care, Turnaround Time, Inter-Professional Education
About this Content
Aims
Improve Turnaround Time (TAT) for admissions and discharges, and upskill manpower.
Background
Increased patient load (66% rise from 2016 to 2018) with no increase in PSAs impacted admission/discharge times.
Methods
Revised PSA schedules, reduced ward counter hours, and collaborated with NTFGH for Sunday support.
Results
Admission TAT reduced from 10 to 7 minutes (30% improvement); discharge TAT reduced from 27 to 18 minutes (33% improvement).
Conclusion
Improved workflows and collaboration with NTFGH optimized patient care and productivity.
Lessons Learnt
Historical trend analysis and cross-team collaboration effectively improved efficiency and patient care.
Keywords
Admission and Discharge, Turnaround Time, Cross-Training, Workflow Optimization, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Patient Service Associate, Healthcare Administrators |
Project Lead(s) | Ng Kian Swan |
Project Member(s) | Khoo Chwee Khim |
Connect with this contributor!
Calvin Lim - calvin_lim@nuhs.edu.sg
Project Attachment
C_145_JCH_QM_2018_Improving_Admission_And_Discharge_Turnaround_Time_TAT_In_JCH.pdf