Improving Accuracy & Consistency of Pricing Methodology for Customised Prostheses & Orthoses
Care Process & Redesign
Singapore Healthcare Management Congress
National Healthcare Group
31 December 2016
Improve the accuracy and consistency of pricing for customised prostheses and orthoses. Implementing P&OBG ensures fair, accurate, and consistent billing, scalable to other departments requiring pricing standardization.
Year Submitted: 2016
Published Date: 31 December 2016
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking, Operational Management, Financial Management, Resource Allocation, Product Development, Product Evaluation, Cost Effectiveness
About this Content
Aims
Improve the accuracy and consistency of pricing for customised prostheses and orthoses.
Background
Pricing inconsistencies arose from the lack of standardized methodology for estimating labor, materials, and fabrication costs.
Methods
Developed the Prosthetics & Orthotics Billing Guidelines (P&OBG) using the PDCA (Plan-Do-Check-Act) framework; created cost-tracking systems and grouped procedures into pricing categories.
Results
Accuracy in pricing improved by 69.5% post-intervention; 97.5% of staff reported providing accurate pricing information during consultations.
Conclusion
Implementing P&OBG ensures fair, accurate, and consistent billing, scalable to other departments requiring pricing standardization.
Lessons Learnt
Standardization simplifies complex processes, increases transparency, and improves patient confidence in financial counseling.
Additional Information
Merit Prize under Finance Category @ Singapore Healthcare Management 2016
Keywords
Pricing Accuracy, Billing Guidelines, Prosthetics, Cost Standardization, PDCA
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Prosthesis ＆ Orthotics |
Project Lead(s) | Khalid Anuar, Michelle Lai Shi Eu |
Project Member(s) |
Connect with this contributor!
Khalid Anuar - khalid_anuar@ttsh.com.sg
Michelle Lai Shi Eu - michelle_se_lai@ttsh.com.sg