Improvements to Results Acknowledgement Process
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2019
Reduce unacknowledged results in Epic to below 800 within 14 days and sustain results. Enhanced communication and dashboard tools ensured sustainable compliance in result acknowledgment.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Digitalisation, Digital Platforms
About this Content
Aims
Reduce unacknowledged results in Epic to below 800 within 14 days and sustain results.
Background
Unacknowledged results increased risks of delayed or missed diagnoses. Manual tracking was insufficient.
Methods
Improved communication, assigned ownership, resolved radiology routing, and created a results ageing dashboard.
Results
Reduced unacknowledged results to below 800 and maintained results through process improvements.
Conclusion
Enhanced communication and dashboard tools ensured sustainable compliance in result acknowledgment.
Lessons Learnt
Communication, stakeholder engagement, and clear ownership were key to driving changes.
Keywords
Results, Epic Dashboard, Quality Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | William Kristanto |
Project Member(s) | Gamaliel Tan |
Connect with this contributor!
Stephanie Teo - stephanie_teo@nuhs.edu.sg
Project Attachment
87_NTFGH_QM_2019_Improvements_to_Results_Acknowledgement_Process_combine.pdf