Improvement In Patient Handover Process Between Inpatient Wards and Radiology CT & MRI
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Improve the patient handover process between inpatient wards and radiology to enhance patient safety and increase. The new process improved patient accountability and safety, and the changes will be further spread across other hospital departments.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Risk Management, Preventive Approach, Value Based Care, Safe Care
About this Content
Aims
Improve the patient handover process between inpatient wards and radiology to enhance patient safety and increase accountability.
Background
Current handover processes were inefficient, leading to lapses in communication between inpatient wards and radiology, which could affect patient care.
Methods
Developed a standardized handover process and implemented a digital system to track key patient information such as spinal nursing and hourly monitoring.
Results
Increased the percentage of CT/MRI cases with proper notification to radiology by 50%, improving patient safety and accountability.
Conclusion
The new process improved patient accountability and safety, and the changes will be further spread across other hospital departments.
Lessons Learnt
Effective communication between departments and clear, standardized procedures are critical for improving patient safety during transfers.
Keywords
Patient Handover, Radiology, Inpatient, Safety, Communication
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Nursing |
Applicable Specialty or Discipline | Radiology |
Project Lead(s) | Melissa Liang Meishi |
Project Member(s) | Yap Jun Wei Joshua |
Connect with this contributor!
Melissa Liang Meishi - melissa_liang@nuhs.edu.sg