Improved Porters’ Productivity: Patients at the Heart of All We Do
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Improve porters' productivity by increasing workload by 10% and reducing completion time by 5%. Scalable portering improvements enhance patient service quality.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Productivity, Workflow Redesign, Lean Methodology
About this Content
Aims
Improve porters' productivity by increasing workload by 10% and reducing completion time by 5%.
Background
Inefficient manual task allocation systems.
Methods
Introduced auto-assign tech, enhanced ePorter dashboard, streamlined training, and regular communication.
Results
Workload increased by 24.75%; completion time reduced by 6.68%.
Conclusion
Scalable portering improvements enhance patient service quality.
Lessons Learnt
Leveraging technology and aligning values improve efficiency.
Additional Information
Shortlisted for SHM 2021 (HR Category).
Keywords
ePorter, Productivity Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Quek Bak Siang |
Project Member(s) | Ryan Koh Zhao Yuan |
Connect with this contributor!
Quek Bak Siang - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C592_SGH_SHM_2021_Improved_Porters_Productivity_Patients_at_the_Heart_of_All_We_Do.pdf