Improved Medication Reconciliation Workflow for Joint Admission Wards in Sengkang Hospital
Care Process & Redesign
Organisational Leadership
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce reworks via consistent documentation; engage Pharmacy Technicians in interpreting MR. Improved MR workflow reduced reworks, increased consistency, and engaged PTs in the process.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Organisational Leadership, Quality Improvement, Workflow Redesign, Digital Platforms, Digital Health, Records Management
About this Content
Aims
Reduce reworks via consistent documentation; engage Pharmacy Technicians in interpreting MR.
Background
JAW patients faced high reworks due to lack of consistent medication reconciliation documentation.
Methods
Improved workflow requiring pharmacists to document discharge supply, engaging PTs.
Results
Reworks reduced by 11.5% after workflow improvement; significant efficiency gains (p<0.0119).
Conclusion
Improved MR workflow reduced reworks, increased consistency, and engaged PTs in the process.
Lessons Learnt
Standardized documentation and engaging PTs streamlined discharge supply processing.
Keywords
Medication Reconciliation, Joint Admission Wards, Workflow Redesign, Pharmacy, Documentation Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators, Pharmacology |
Project Lead(s) | Lim Hui Jun |
Project Member(s) | Nguyen Thi Hai Van |
Connect with this contributor!
Lim Hui Jun - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_100_SKH_SHM_2018_Improved_Medication_Reconciliation_Workflow_for_Joint_Admission_Wards_in_SKH.pdf