Improve Utilisation Rate of Admissions Buddy (AB) Online Portal
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Increase utilization rate of the Admissions Buddy (AB) Online Portal to reduce patient wait times and improve productivity. The project demonstrated the importance of digital transformation in improving hospital efficiency and patient experience.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Technology, Care Process ＆ Redesign, Digital Health, Digitalisation, Digital Apps, Automation, Customer Intelligence, Quality Improvement, Workflow Redesign, Productivity, Time Saving, Value Based Care, Utilisation
About this Content
Aims
Increase utilization rate of the Admissions Buddy (AB) Online Portal to reduce patient wait times and improve productivity.
Background
Low usage of the AB portal resulted in long queues and inefficiencies in admissions and financial counseling processes.
Methods
Introduced SMS alerts, re-prioritized queues, implemented e-consent, and enhanced accessibility at info counters.
Results
Reduced admission wait times by 17% and financial counseling wait times by 50%; improved staff productivity and patient satisfaction.
Conclusion
The project demonstrated the importance of digital transformation in improving hospital efficiency and patient experience.
Lessons Learnt
Awareness and accessibility initiatives are critical for improving digital tool adoption.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Digital Transformation in Admissions.
Keywords
Digital Transformation, Patient Satisfaction, Admissions Portal, Efficiency, Online Tools.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Douglas Chew |
Project Member(s) | Eunice Seah |
Connect with this contributor!
Douglas Chew - douglas.chew@kkh.com.sg
Project Attachment
SHM_OP010_KKH_Improve_Utilisation_Rate_of_Admissions_Buddy_AB_Online_Portal_Zenne_combine.pdf