Improve Percentage of MAC Patients Proceed for Scheduled VIR Procedures within 60mins from Appointment Time
Care Continuum
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2023
To improve the percentage of MAC patients proceeding for scheduled VIR procedures within 60 minutes of appointment time from. Optimized workflows improve patient experience and resource efficiency for VIR procedures.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Continuum, Care Process ＆ Redesign, Outpatient Care, Specialist Outpatient Care, Access To Care, Waiting Time, Turnaround Time
About this Content
Aims
To improve the percentage of MAC patients proceeding for scheduled VIR procedures within 60 minutes of appointment time from 22% to 80% within six months.
Background
Delays in scheduled VIR procedures caused extended wait times and inefficiencies.
Methods
Standardized pre-procedure instructions, consent workflows, and improved communication strategies.
Results
Improved adherence to procedure timing with median time reduced by 33 minutes, saving $98,064 annually.
Conclusion
Optimized workflows improve patient experience and resource efficiency for VIR procedures.
Lessons Learnt
Collaborative teamwork and structured workflows enhance adherence and reduce delays.
Additional Information
NHG Quality Day 2021 Merit Award
Keywords
Medical Ambulatory Care, Vascular Interventional Radiological
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Ancillary Care, Nursing, Medical |
Applicable Specialty or Discipline | Diagnostic Radiography, Surgery, Respiratory Therapy, Intensive Care Medicine |
Project Lead(s) | Rosaline Yeo Lay Peng |
Project Member(s) | Joseph Lo Zhiwen |
Connect with this contributor!
Ms Rosaline Yeo Lay Peng - rosaline_yeo@ttsh.com.sg