Improve Patient Admission Education Process to Enhance Patient Knowledge on Inpatient Safety
Care Continuum
Care Process & Redesign
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Improve patient education on inpatient safety during admission. Education videos streamlined processes and enhanced patient empowerment in care decisions.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Care Continuum, Training ＆ Education, Quality Improvement, Workflow Redesign, Value Based Care, Safe Care, Productivity, Manhour Saving, Cost Saving, Preventive Care, Patient Education, Education Platform, Virtual Learning Platform
About this Content
Aims
Improve patient education on inpatient safety during admission.
Background
43.6% of patients did not understand patient education topics (e.g., pain management, fall prevention) due to barriers like language and unclear materials.
Methods
Developed an inpatient education video, trained staff, and used NHCS Infopedia for accessibility.
Results
Improved patient understanding to 86.3%; reduced manpower hours by 1,886 annually, saving $75,440.
Conclusion
Education videos streamlined processes and enhanced patient empowerment in care decisions.
Lessons Learnt
Videos are more effective than printed materials for overcoming language barriers and improving patient safety knowledge.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Patient Education.
Keywords
Patient Education, Safety, Empowerment, Fall Prevention, Communication Tools.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Cardiology |
Project Lead(s) | Angelina Lee |
Project Member(s) | Alias Bin Osman |
Connect with this contributor!
Alias Bin Osman - alias.osman@nhcs.com.sg