Improve Efficiency in Physical Checking of Medication Parcels
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce physical checking time for home delivery medication parcels by 20%, from 7 minutes to 5.6 minutes. Optimized processes reduced delays and enhanced operational efficiency in home delivery workflows.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce physical checking time for home delivery medication parcels by 20%, from 7 minutes to 5.6 minutes.
Background
Inefficient processes in physical checking of medication parcels caused delays and operational bottlenecks in the outpatient pharmacy.
Methods
Introduced labeled shelving, streamlined workflows to minimize tote assembly, and implemented Fasxpress filters to prioritize tasks during off-peak hours.
Results
Exceeded the goal with a 45% reduction in time, achieving an average of 3.8 minutes per prescription.
Conclusion
Optimized processes reduced delays and enhanced operational efficiency in home delivery workflows.
Lessons Learnt
Incremental workflow changes can overcome resource limitations and achieve significant efficiency improvements.
Keywords
Home Delivery, Pharmacy, Workflow Efficiency, Medication Checking
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Chow Yan Ning |
Project Member(s) | Ooi Ming Hui |
Connect with this contributor!
Chow Yan Ning - chow_yan_ning@nuhs.edu.sg
Project Attachment
C_362_NTFGH_QM_2023_Improve_Efficiency_in_Physical_Checking_Of_Medication_Parcels.pdf