Improve Compliance Rate for Outsourced Staff’s Daily Temperature Reading Submission
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To improve compliance for daily temperature submissions of outsourced staff at CGH. Automated systems ensure reliable data collection and improve compliance effectively.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digital Health, Chat Bots, Quality Improvement, Workflow Redesign, Value Based Care, Productivity, Time Saving
About this Content
Aims
To improve compliance for daily temperature submissions of outsourced staff at CGH.
Background
Outsourced staff lacked access to compliance systems, causing inefficiencies and errors.
Methods
Implemented "Temperature Bot" via Telegram for automated reminders and submission monitoring.
Results
Improved compliance from 80% to 99%; reduced supervisor manual efforts and increased staff satisfaction.
Conclusion
Automated systems ensure reliable data collection and improve compliance effectively.
Lessons Learnt
Digital tools streamline processes and sustain high compliance.
Additional Information
Singapore Healthcare Management (SHM) 2021 – Shortlisted Project (Operations).
Keywords
COVID-19, Health Surveillance, Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Grace Tay |
Project Member(s) | Adrian Low |
Connect with this contributor!
Grace Tay - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_606_CGH_SHM_2021_Improve_compliance_rate_for_Outsourced_Staffs_daily_temp_submission.pdf