Implementation of Social Work Supervision in SingHealth Polyclinics
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Formalize social work supervision to enhance professional identity, competence, and service quality. Social work supervision has shifted from needs-driven to structured, improving outcomes.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Workforce Transformation, Job Redesign, Upskilling, Professional Development
About this Content
Aims
Formalize social work supervision to enhance professional identity, competence, and service quality.
Background
Social work supervision was informal and needs-driven before implementation.
Methods
Adapted from Supervision Outcomes Survey; implemented structured monthly supervision sessions.
Results
Positive feedback from supervisees: improved skills, reduced stress, and better case management.
Conclusion
Social work supervision has shifted from needs-driven to structured, improving outcomes.
Lessons Learnt
Structured supervision is essential for professional growth and organizational consistency.
Additional Information
Shortlisted for SHM 2021 (HR Category).
Keywords
Social Work Supervision, Professional Growth
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Medical Social Workers |
Project Lead(s) | Teo Swee Ngim |
Project Member(s) | Chee Ching Yee |
Connect with this contributor!
Teo Swee Ngim - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C598_SHP_SHM_2021_Implementation_of_Social_Work_Supervision_in_SingHealth_Polyclinics.pdf