Implementation of Peer Audit to Improve Compliance to Standardized Documentation among Physiotherapists in JCH
Care Process & Redesign
Organisational Leadership
National University Health System Quality Improvement
National University Health System
31 December 2022
Improve compliance to standardized documentation among physiotherapists to 85%. Sustained high compliance rates demonstrate the value of peer audits and feedback mechanisms.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Workflow Redesign, Records Management
About this Content
Aims
Improve compliance to standardized documentation among physiotherapists to 85%.
Background
Inconsistent documentation impacted patient handovers and communication among staff.
Methods
Introduced smart phrases in NGEMR, implemented peer audits, and provided training.
Results
Documentation compliance improved from 77% to 89%, achieving the target of 85% within 5 months.
Conclusion
Sustained high compliance rates demonstrate the value of peer audits and feedback mechanisms.
Lessons Learnt
Peer audits foster communication and trust; standardized formats simplify processes and reduce errors.
Keywords
Peer Audit, Physiotherapy, Documentation Standards, Quality Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Physiotherapy |
Project Lead(s) | Tou Yu Fang |
Project Member(s) | Qiu Wen Jing |
Connect with this contributor!
Tou Yu Fang - yu_fang_tou@nuhs.edu.sg