Projects

Implementation of Patient Discharge Envelope

Project Categories

Care Process & Redesign

Platform

National University Health System Quality Improvement

Cluster

National University Health System

31 December 2019

Standardize discharge templates to ensure all documents are given to the correct patient, avoiding PDPA errors. Successfully organized discharge workflows with standardized templates.

Year Submitted: 2019
Published Date: 31 December 2019

Tags: Care Process ＆ Redesign, Value Based Care, Discharge Planning, Quality Improvement, Workflow Redesign

About this Content

Aims

Standardize discharge templates to ensure all documents are given to the correct patient, avoiding PDPA errors.

Background

Variability in discharge processes caused PDPA errors and incomplete document handovers.

Methods

Piloted discharge envelopes with checklists to verify documents before patient handover.

Results

No PDPA complaints post-implementation; ensured all critical documents are received during discharge.

Conclusion

Successfully organized discharge workflows with standardized templates.

Lessons Learnt

Standardized discharge process improves patient satisfaction and reduces errors.

Keywords

Quality Improvement, Patient Discharge

Innovators' Details

Healthcare Cluster(s)	National University Health System
Organization(s) Involved	Ng Teng Fong General Hospital
Platform(s)	National University Health System Quality Improvement
Healthcare Professional Group(s)	Nursing
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Jolyn Tan
Project Member(s)	Oma Tharuman Lye Siew Lin Chia Guat Tin Ng Hong Eng Fauziah Jabil Lim Siew Lian Nur Afisza Bte Ahmsam Tan Guat Peng Arvinder Kaur Tay Jing Hong Datshini Chandra Calvin Lim Desmond Koh Angelin Hong

Connect with this contributor!

ADN Jolyn Tan - Jolyn_tan@nuhs.edu.sg

Project Attachment

90_NTFGH_QM_2019_Implementation_of_Patient_Discharge_Envelope_combine.pdf