Implementation of eVoucher System in Linen Supplies Unit
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
To digitalize linen quantity records and streamline verification to improve accuracy and productivity. Successfully digitalized linen recording, improving efficiency, accuracy, and staff productivity.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Digital Platforms, Quality Improvement, Workflow Redesign, Operational Management, Logistics Management, Productivity, Time Saving
About this Content
Aims
To digitalize linen quantity records and streamline verification to improve accuracy and productivity.
Background
Manual linen recording took >60 minutes daily, was error-prone, and caused verification delays.
Methods
Developed a digital eVoucher system for real-time linen tracking and discrepancy verification.
Results
Reduced processing time by 30 minutes daily; eliminated manual paperwork and errors; improved transparency with real-time updates.
Conclusion
Successfully digitalized linen recording, improving efficiency, accuracy, and staff productivity.
Lessons Learnt
Rotating staff for hands-on practice accelerated learning and adoption of the new system.
Additional Information
Recognized for process improvement and digital innovation in linen management.
Keywords
Digitalization, Linen Supplies, Workflow Improvement, Process Automation, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Charis Chang Pei Lee |
Project Member(s) | Celine Lin Shi Hui |
Connect with this contributor!
Charis Chang Pei Lee - charis.chang.p.l@sgh.com.sg
Project Attachment
432_SGH_NHIP_2020_Implementation_of_eVoucher_System_in_Linen_Supplies_Unit_combined.pdf