Implementation of Endoscopy Technician in NTFGH Endoscopy Unit
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2023
To introduce Endoscopy Technicians to replace nurses in endoscope reprocessing tasks to reduce costs and burnout. Significant cost reductions, enhanced job satisfaction, and increased capacity for procedures achieved through redesign.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Quality Improvement, Job Effectiveness
About this Content
Aims
To introduce Endoscopy Technicians to replace nurses in endoscope reprocessing tasks to reduce costs and burnout.
Background
NTFGH Endoscopy unit faced staffing shortages during the COVID-19 pandemic, affecting outpatient procedures and causing staff burnout.
Methods
Structured onboarding training for technicians, quality control, and infection audits.
Results
Reduced nurse overtime, improved job satisfaction (from 65% to 85%), and lowered manpower costs by S$96,096 annually.
Conclusion
Significant cost reductions, enhanced job satisfaction, and increased capacity for procedures achieved through redesign.
Lessons Learnt
Structured training optimised nursing job redesign, demonstrating success with multidisciplinary approaches.
Keywords
Endoscopy Technician
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Gastroenterology |
Project Lead(s) | Joanna Tan Seo Peng |
Project Member(s) | Zhang Rong |
Connect with this contributor!
Ms Zhang Rong - rong_zhang@nuhs.edu.sg
Project Attachment
C_495_NTFGH_NHIP_2023_Implementation_of_Endoscopy_Technician_in_NTFGH_Endoscopy_Unit.pdf