Implementation of an Incontinence Associated Dermatitis (IAD) Workflow for Incontinent Patients in General Ward
Care Continuum
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2018
Achieve 95% understanding of pre-cataract surgery instructions among patients and next of kin. Pictorial instructions enhanced patient understanding, reduced surgery delays, and improved staff efficiency.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Workflow Redesign, Value Based Care, Safe Care, Inpatient Care
About this Content
Aims
Achieve 95% understanding of pre-cataract surgery instructions among patients and next of kin.
Background
Pre-surgery instructions were too wordy, leading to non-compliance, delayed surgeries, and frustration for patients and caregivers.
Methods
Designed and piloted a pictorial flipchart to simplify pre-surgery instructions.
Results
97% of patients found the flipchart helpful, reducing cancellations, phone calls, and misunderstandings.
Conclusion
Pictorial instructions enhanced patient understanding, reduced surgery delays, and improved staff efficiency.
Lessons Learnt
Visual aids simplify communication, reduce stress for staff, and improve compliance with instructions.
Keywords
Cataract Surgery, Pre-Surgery Instructions, Visual Aids, Patient Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Dermatology, Urology |
Project Lead(s) | Jayanthi Mary Ann A |
Project Member(s) | Deivisri Gobal |
Connect with this contributor!
Jayanthi Mary Ann - jayanthi_arokiaswamy@nuhs.edu.sg
Project Attachment
C_137_NTFGH_QM_2018_Implementation_Of_An_Incontinence_Associated_Dermatitis_IAD.pdf