Implementation Of a Transdisciplinary Initial Assessment for Day Rehab Centre (DRC)
Care Continuum
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce lead time for first visit appointments to <10 working days and increase slots by 20%. Transdisciplinary assessments streamlined operations and improved appointment efficiency.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Continuum, Care Process ＆ Redesign, Rehabilitative Care, Access To Care, Waiting Time, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce lead time for first visit appointments to <10 working days and increase slots by 20%.
Background
Wait times for initial appointments were progressively increasing post-COVID.
Methods
Introduced transdisciplinary assessments where either PT or OT conducts initial evaluations.
Results
Reduced lead time to <10 days and doubled weekly first visit slots from 22 to 44.
Conclusion
Transdisciplinary assessments streamlined operations and improved appointment efficiency.
Lessons Learnt
Training and ongoing education for staff are essential for sustaining new workflows.
Keywords
Transdisciplinary Assessment, Day Rehab Centre
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Physiotherapy, Occupational Therapy |
Project Lead(s) | Benjamin Fun |
Project Member(s) | Chan Hiang Suan |
Connect with this contributor!
Benjamin Fun - benjamin_fun@nuhs.edu.sg