Identifying ward patients for cardiac Test at Clinic A34 Cardiology Clinic
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Achieve 10% or less patients waiting more than 30 minutes by Dec 2020. Identification tags improved efficiency, reduced delays, and enhanced patient safety.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Satisfaction, Access To Care, Waiting Time, Productivity, Time Saving
About this Content
Aims
Achieve 10% or less patients waiting more than 30 minutes by Dec 2020.
Background
Long wait times pre/post cardiac tests affected 13% pre and 39% post-procedure patients.
Methods
Introduced colored identification tags and improved workflows for scheduling porters.
Results
Pre-procedure wait time reduced to 9%, post-procedure to 10%; improved patient flow and feedback.
Conclusion
Identification tags improved efficiency, reduced delays, and enhanced patient safety.
Lessons Learnt
Teamwork, clear identification systems, and streamlined workflows were key to reducing wait times.
Keywords
Cardiac Test, Wait Time Reduction, Workflow Optimization, Patient Identification
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Cardiology |
Project Lead(s) | Lynn Chen |
Project Member(s) | Sandra Yow |
Connect with this contributor!
Lynn Chen - lynn_chen@nuhs.edu.sg
Project Attachment
C_252_NTFGH_QM_2020_Identifying_ward_patients_for_cardiac_Test_at_Clinic_A34_Cardiology_Clinic.pdf