“I Save Lives” Initiative for Patient Safety
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Foster a strong patient safety culture through strategic communication intervention. The initiative successfully promoted accountability, patient safety awareness, and open sharing.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Value Based Care, Safe Care, Risk Management, Preventive Approach
About this Content
Aims
Foster a strong patient safety culture through strategic communication intervention.
Background
Following the 2016 Hep C incident, SingHealth aimed to build a culture of accountability and safety through the “Target Zero Harm” movement.
Methods
Real-life storytelling campaigns shared through posters, intranet, email blasts, wall murals, and videos.
Results
96.5% of staff reported a better understanding of their role in patient safety; 83.8% agreed it raised awareness on open sharing.
Conclusion
The initiative successfully promoted accountability, patient safety awareness, and open sharing.
Lessons Learnt
Effective communication strategies increased awareness of safety practices and reduced unsafe behaviors.
Additional Information
Integrated into the "Speaking Up for Patient Safety" focus (2018-2019)
Keywords
Patient Safety, Storytelling, Communication Intervention, Target Zero Harm
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter, Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Vanessa Choo |
Project Member(s) | Tian Yee Shin |
Connect with this contributor!
Vanessa Choo - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_2_SingHealth_SHM_2018_I_Save_Lives_Initiative_for_Patient_Safety.pdf