HR OT Claims Process Improvement
Care Process & Redesign
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2024
Automate staff OT claims processing to reduce HR workload, achieving a productivity gain of up to 90% and eventually a fully. Future plans include achieving 100% automation and applying RPA to other HR functions for greater efficiency.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Product Development, Product Evaluation
About this Content
Aims
Automate staff OT claims processing to reduce HR workload, achieving a productivity gain of up to 90% and eventually a fully automated process.
Background
HR manually processes ~1000 OT claims per month, taking 200 man-hours annually. Claims validation and computation were labor-intensive and error-prone.
Methods
Robotic Process Automation (RPA) was implemented to handle claims validation and computation. The process shifted from manual collation to automated, reducing steps and human intervention.
Results
Processing time reduced from 8 hours to 30 minutes per batch. The RPA bot processes ~1000 claims in under 5 minutes, improving accuracy and traceability.
Conclusion
Future plans include achieving 100% automation and applying RPA to other HR functions for greater efficiency.
Lessons Learnt
RPA can significantly reduce administrative burden. In-house development allows rapid updates and customization at no extra cost.
Keywords
Overtime claims, Human resource, Robotic Process Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Vanguard Healthcare Pte Ltd |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Htet Arkar Kyaing |
Project Member(s) | Pauline Goh |
Connect with this contributor!
Pauline Goh - hr@vanguardhealthcare.com.sg
Project Attachment
51_Vanguard_HC_CCEA_2024_HR_OT_Claims_Process_Improvement.pdf