How to Terminate a PROCESS Seamlessly
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Ensure PDPA compliance and provide seamless payment options aligning with organizational initiatives. Service Express cessation ensured compliance and operational streamlining.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Digital Health, Cyber Security, Data Security, Personal Data Protection Act
About this Content
Aims
Ensure PDPA compliance and provide seamless payment options aligning with organizational initiatives.
Background
Service Express, SOC pre-payment system phased out for compliance and operational enhancement.
Methods
Feedback sessions, data extraction, and staff communication.
Results
Improved patient experience, ceased manual processing issues.
Conclusion
Service Express cessation ensured compliance and operational streamlining.
Lessons Learnt
Continuous review and process adaptation are critical to meeting regulations and operational goals.
Additional Information
Shortlisted for SHM 2021, focus on technology and compliance.
Keywords
Billing Management, PDPA, Payment Authorization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chiew Pei Pei |
Project Member(s) | Sarina Abdullah |
Connect with this contributor!
Chiew Pei Pei - singaporehealthcaremanagement@singhealth.com.sg