Home Early
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To improve early discharge rates at 11:30 AM and 3:30 PM for Ward 63C patients within 5 months. Early discharge improves patient flow and satisfaction; scaling initiatives across wards is recommended.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Discharge Planning, Patient Satisfaction, Productivity, Cost Saving
About this Content
Aims
To improve early discharge rates at 11:30 AM and 3:30 PM for Ward 63C patients within 5 months.
Background
Current discharge workflows caused delays, impacting bed availability and leading to patient dissatisfaction.
Methods
Introduced the Discharge Nurse (DN) role, created discharge tools, and optimized workflows.
Results
Discharges before 11:30 AM increased from 6% to 15%; saved 546 hours, equivalent to $2,042.40 annually.
Conclusion
Early discharge improves patient flow and satisfaction; scaling initiatives across wards is recommended.
Lessons Learnt
Clear roles and tools for discharge processes reduce delays and enhance operational efficiency.
Additional Information
Singapore Healthcare Management Congress 2023 – 1st Prize (Patient Experience category)
Keywords
Patient Discharge, Early Discharge
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Muhd Hafiz Bin Hadi |
Project Member(s) | Yuan Long Xia |
Connect with this contributor!
Muhd Hafiz Bin Hadi - singaporehealthcaremanagement@singhealth.com.sg