Holistic Leave Taking System Addressing Priority leave needs of Optometry Staff
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Establish a leave system that fulfills staff needs and minimizes friction. The system balances operational needs and staff wellbeing, offering a sustainable approach.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Operational Management, Resource Allocation
About this Content
Aims
Establish a leave system that fulfills staff needs and minimizes friction.
Background
Travel restrictions during COVID led to unused leave and strained relationships; dynamic processes lacked structured resolution.
Methods
Conducted root cause analysis, simulated leave projections, and implemented block leave combinations.
Results
Achieved 80% fulfillment of high-priority leave needs; reduced clashes and improved satisfaction.
Conclusion
The system balances operational needs and staff wellbeing, offering a sustainable approach.
Lessons Learnt
Feedback is crucial for ongoing improvement and positive relationships.
Keywords
Leave, Application, Schedule, Planned Leave
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Optometry/Optometrist |
Project Lead(s) | Jason Kwan Chi Keong |
Project Member(s) | Janice Lim Chia Choon |
Connect with this contributor!
Jason Kwan Chi Keong - chi_keong_kwan@nuhs.edu.sg