Projects

Future Outpatient Journey: MyVisit App

Project Categories

Care Continuum

Care Process & Redesign

Technology

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2021

Transform the outpatient journey by developing a patient-centric app to improve care processes and patient experience. The MyVisit app revolutionized outpatient experiences by engaging patients and reducing unnecessary hospital visits.

Year Submitted: 2021
Published Date: 31 December 2021

Tags: Care Process ＆ Redesign, Technology, Care Continuum, Quality Improvement, Workflow Redesign, Operational Management, Scheduling ＆ Planning, Agile Methodology, Digital Health, Digital Apps, Mobile Health, Outpatient Care

About this Content

Aims

Transform the outpatient journey by developing a patient-centric app to improve care processes and patient experience.

Background

Increasing outpatient numbers and evolving patient needs require innovative, patient-centered solutions.

Methods

Agile Development methodology utilized with focus group interviews, iterative design, and stakeholder engagement.

Results

Significant adoption of the MyVisit app with reduced hospital dwell time, improved patient experience, and better care engagement.

Conclusion

The MyVisit app revolutionized outpatient experiences by engaging patients and reducing unnecessary hospital visits.

Lessons Learnt

Patient feedback indicates the importance of iterative design and stakeholder buy-in for successful deployment.

Additional Information

SHM 2021 – 1st Prize (Patient Experience Category). The app supported patients during COVID-19 by reducing hospital exposure risks.

Keywords

Patient-Centric Care, Outpatient Journey, Digital Health, Agile Development

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	Singapore General Hospital, National Heart Centre Singapore, Singapore Health Services, IHIS-Synapxe
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Healthcare Administration
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Amanda Lam, Zhu Ling
Project Member(s)	Ligna Ku Eunice Liow Chan Yoke Ling Yeo Shuan Khiang Estee Chan Cheryl Quek Nancy Lew Kathryn Ng Chan Fun Jui Amos Lim Ho Kit Mung Jeya Murugan Dasmond Koh Franklin Tan and others.

Connect with this contributor!

Tan Teck Choon - singaporehealthcaremanagement@singhealth.com.sg

Project Attachment

C471_SingHealth_SHM_2021_Future_Outpatient_Journey_MyVisit_App.pdf