From ED to Ward: Safekeeping and Returning Of Patient’s Property
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2024
Our aim is to increase staff awareness to reduce energy consumption and cut paper usage by 20% within next year (2024). Revised patient criteria led to workflow changes, resulting in better work productivity and effectiveness.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Care Process ＆ Redesign, Build Environment, Green Building, Workflow Redesign, Productivity, Time Saving
About this Content
Aims
Our aim is to increase staff awareness to reduce energy consumption and cut paper usage by 20% within next year (2024), supporting the hospital’s Green Plan for a sustainable environment.
Background
Issues include slow turnover in returning property bags, high load of property bags cramped in cabinets, and ED running out of storage space.
Methods
Define the problem, set aims, establish measures, analyze the problem, select probable solutions for testing, and implement changes.
Results
Targets were met with excellent results, including a reduction in the average number of property bags kept at ED.
Conclusion
Revised patient criteria led to workflow changes, resulting in better work productivity and effectiveness.
Lessons Learnt
Everyone can play a part for a Green sustainable environment by doing minor behavior change in their daily activities.
Additional Information
Involvement of various team members and focus on workplace/patient safety, patient experience, innovation, productivity, and sustainability.
Keywords
Safekeeping, Property Bags, Patient Experience, Workflow, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Nursing |
Project Lead(s) | Norman Ng Chee Keong |
Project Member(s) | Siti Yusirah Majid |
Connect with this contributor!
Sim Siew Ngoh - siew_ngoh_sim@nuhs.edu.sg
Project Attachment
448_NTFGH _QM 2024_From ED To Ward Safekeeping And Returning Of Patients Property.pdf