Financial Conduits for Effective Management of Claims and Ensure Financial Integrity in the Primary Care Network (PCN)
Care Continuum
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Establish financial conduits for effective claim management and ensure financial integrity in PCN. PCN financing enhances public-private healthcare integration and operational efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Continuum, Care Process ＆ Redesign, Primary Care, Quality Improvement, Workflow Redesign, Operational Management, Financial Management
About this Content
Aims
Establish financial conduits for effective claim management and ensure financial integrity in PCN.
Background
Rising costs and chronic diseases necessitated better financial structures for private-public care integration.
Methods
Developed workflows for claims processing, established governance frameworks, and conducted audits to refine processes.
Results
Improved claim accuracy, reduced process times, and secured alignment with public healthcare funding mechanisms.
Conclusion
PCN financing enhances public-private healthcare integration and operational efficiency.
Lessons Learnt
Governance and regular audits are critical in managing multi-stakeholder financial processes.
Additional Information
SHM 2021 – Shortlisted Project (Finance Category)
Keywords
Financial Conduits, PCN, Population Health
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Pamela Hwee |
Project Member(s) | Woo Wai Chee |
Connect with this contributor!
Pamela Hwee - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C534_SHHQ_SHM_2021_Financial_conduits_for_effective_management_of_claims.pdf