FamilyConnect & FamilyVisit Automated Appointment System
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
Employ technology to enable NOKs to connect with residents via Zoom during COVID-19 pandemic. Automation maximized resources, improved workflows, and satisfied NOKs while reducing staff workload.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Job Effectiveness, Value Based Care, Patient Satisfaction, Digital Health, Telehealth, Information ＆ Communication Technology, Video/Video Conferencing
About this Content
Aims
Employ technology to enable NOKs to connect with residents via Zoom during COVID-19 pandemic.
Background
During the COVID-19 pandemic, LAMH decided to employ the use of technology to enable NOKs to connect with their loved ones via Zoom video-teleconferencing.
Methods
The system included an interface to automate and collate booking details, send reminders, and generate unique Zoom meeting IDs. It utilized Calendly integrated with Zoom and Microsoft 365.
Results
Tasks like reminders for VT and manual appointment documentation were automated, reducing errors and improving staff efficiency. NOKs expressed satisfaction.
Conclusion
Automation maximized resources, improved workflows, and satisfied NOKs while reducing staff workload.
Lessons Learnt
Training and easy-to-use systems facilitated adoption. Challenges included initial staff training and scaling to additional branches.
Keywords
Zoom, Video-teleconferencing, Appointment-making, Upskilling, Empowerment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Lee Ah Mooi Old Age Home |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Ancillary Care |
Applicable Specialty or Discipline | Occupational Therapy, Medical Social Workers |
Project Lead(s) | Then Kim Yuan |
Project Member(s) | Neo Yi Song Sean |
Connect with this contributor!
Then Kim Yuan - thenky@leeahmooioldagehome.sg
Project Attachment
C_46_LAMH_NHIP_2022_FamilyConnect_FamilyVisit_Automated_Appointment_System.pdf