Facilitating Allied Health Discharges in Orthopaedic Patients
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Reduce delayed discharges awaiting Allied Health Professionals (AHP) review by 80%. Collaborative communication models significantly reduced delayed discharges.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Clinical Practice Improvement, Value Based Care, Discharge Planning, Length Of Stay
About this Content
Aims
Reduce delayed discharges awaiting Allied Health Professionals (AHP) review by 80%.
Background
Delayed discharges in Orthopaedics caused by pending reviews from PT/OT/MSW increased waiting time and reduced bed turnover.
Methods
Communication workflows improved through chat groups, re-education of reporting processes, and regular teamwork feedback loops.
Results
Delayed discharges reduced from 13.2 cases/month to fewer than 2 cases/month; morning discharge compliance improved.
Conclusion
Collaborative communication models significantly reduced delayed discharges.
Lessons Learnt
Communication and teamwork among stakeholders were critical to achieving timely discharges.
Keywords
Delayed Discharges, Allied Health Review, Communication, Workflow Redesign, Orthopaedics
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Orthopaedics, Physiotherapy, Occupational Therapy |
Project Lead(s) | Matthew Neo |
Project Member(s) | Lim Kian Chong |
Connect with this contributor!
Matthew Neo - matthew_neo@nuhs.edu.sg
Project Attachment
C_226_NTFGH_QM_2020_Facilitating_Allied_Health_Discharges_in_Orthopaedic_Patients.pdf